After much frustration with downloading Never Let Me Go, I called Barnes & Noble on their customer support number. After a few minutes the friendly voice of Jason (no, sorry Robert) came up and he asked me how he could be of service. I explained the problem and he gave me a few options -- try downloading again -- nope didn't work. OK, let me delete them and re-add them he said -- would take 4 hours! Then he says, well why don't you turn it off and re-start the device? Voila! LOL! That's all it needed! Then he says, try to trouble shoot before you call us. Huh!? My god not only was I embarassed but he made me feel like a complete idiot!
On another note, Never Let Me Go; here I come!
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3 Response to It works and I feel like an idiot!
http://www.youtube.com/watch?v=gt9j80Jkc_A
This is what Robert did when you called, bwahaha always turn it on and off hahaha.
xoxo
lmao!!!
Not good customer service by Robert. He should never leave you feeling foolish. A big F for failure for Robert.
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